Return Policy

Returns & Exchanges Policy

Because each unit from The Eye Kandi Kollection is made-to-order and handled with the highest care, all sales are final.

We do not offer refunds or exchanges due to the nature of our products and for hygienic reasons. Please double-check your order before placing it to ensure accuracy.

Exceptions:

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at Help@EyeKandiKollection.com with the following:

  • Your order number

  • Clear photos of the item and packaging

  • A description of the issue

We will gladly review your case and work with you to find a solution if the item qualifies for replacement.

Important Notes:

  • We are not responsible for lost, stolen, or delayed packages once shipped.

  • If an incorrect shipping address is entered at checkout, we cannot reroute your package or issue a refund.

  • No returns will be accepted without prior approval and confirmation via email.

Thank you for choosing The Eye Kandi Kollection—where beauty is handled with care and class.