How long does shipping take?
We ship orders within 1–2 business days after payment is received. We have multiple shipping options, please visit our shipping policy
page.
Do you offer free shipping?
We offer multiple shipping options please visit our shipping policy
page to learn more.
Can I return or exchange my order?
We offer a 7-day return policy for unused, unworn items in original packaging. Custom wigs, beauty products, sale items, and gift cards are non-returnable. Exchanges are processed by returning the item and placing a new order once your return is accepted. To know more visit out Refund Policy
page.
What if my order arrives damaged or incorrect?
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, email us at help@eyekandikollection.com
Do you accept custom wig orders?
Yes! We offer custom wigs depending on availability. Keep an eye out for updates or contact us via email to inquire about custom orders.
Will I have to pay customs or import fees?
Buyers are responsible for any customs duties or import taxes required by their country. These fees are not included in your order total.
How do I contact customer support?
You can reach us at help@eyekandikollection.com for any questions about your order, returns, or general info. Please allow 24–48 business hours for a response.